This isn’t the first time that I’ve talked about the “Business Case” for accessibility. In 2011, I created a series of about a half-dozen posts on the topic. Some of my thoughts have refined over the years, though the general message remains the same. Here are my updated thoughts on the ROI of Accessibility.
Recently Tenon received a support request from a customer complaining that their site had thousands of issues in Tenon about their use of tabindex. The customer believed that their use of tabindex was a good thing because the tab order made sense. Here’s a cleaned-up version of the response I sent to them: It creates …
The heavy amount of litigation around accessibility in the United States has claimed another victim: reality. Recently, we had a potential customer ask us “Will you indemnify us if we get sued?”. It was a shocking question, but not the first time we’ve been asked this. Over the years I’ve been asked this many times. …
Yesterday was the last day of Beyond Tellerand 2018 in Düsseldorf Germany. I was honored to present alongside people like Jens Oliver Meiert, Tracy Osborn, and Miriam Suzanne. I’m still amazed at the thoughtfulness and attention-to-detail that Marc Thiele puts into his events. He truly curates an atmosphere. While I personally favor events that are …
In a few months, I begin my 15th year doing accessibility work and my first year 100% self-employed. As I reflect on the path that brought me here, I’m reminded of so many people who work at accessibility consulting firms that had similar experiences. In 2003-2004 I worked as E-Commerce Manager for NASA Federal Credit …
The greatest happiness of the greatest number is what Jeremy Bentham stated as the goal of Utilitarianism. But this isn’t to say that our goal is simple “pleasure”. John Stuart Mill, for instance, differentiated between “higher pleasures”, which are intellectual and moral, and “lower pleasures”, which are purely physical. In my view, it also implies …
I was recently contacted by a law firm who wanted to hire me to work with them on web accessibility lawsuits. They wanted to hire me to “…perform an initial, more economical review of the site for purposes of us confirming the violations and including within our demand letters”. If you’ve been following me for …
A little over 4 years ago, I joined The Paciello Group and the last 4 years have been nothing short of incredible. At The Paciello Group, I made lifelong friends and got to do great work. TPG was the first place I worked where there was a universal appreciation and respect across the board. Mike …
“Compliance” is a word I’m not a fan of. The reasons are many, but the most important reason is that it puts people into the mindset of “What am I required to do?” vs. “What should I do?” – and the latter mindset is the true path to risk mitigation. When it comes to the …